We relieve you of your maintenance burden with managed maintenance administration, a complete maintenance tracking solution for your hardware, software, and applications. Managed maintenance administration provides a full-system, end-to-end response to coordinate and manage all your software vendors in accordance with the terms and conditions of service for each maintenance agreement.
We begin by performing an audit of your vendor-supplied maintenance contracts for your existing equipment and software. We then maintain copies of these contracts at our managed services center. Here we coordinate and manage all software vendor activity to expedite problem resolution. We follow the established operational procedures of each unique maintenance agreement to ensure seamless support from your software vendors.
This service includes security patches and maintenance releases of applications, source code, and operating systems that are deployed "upon release," offering a pro-active approach to security and performance.
Following notification of an alarm, our staff opens an event ticket and initiates action to correct any problems. Depending on the level of service selected, we monitor the progress of the dispatch, provide all escalation transmissions, and keep you up-to-date on support progress. In addition, we can provide you with a comprehensive monthly summary report of all maintenance administration activities.
Managed maintenance administration maximizes the value of your maintenance agreements.
If you would like additional information on InterTech USA services, please call us at 1-800-291-6517 or
contact us using the online request form.